RETURNS AND REFUNDS

We hope your chosen products will reach you in excellent condition.  However, if an item is damaged or faulty, or if it has been sent in error, it may be exchanged or the purchase price refunded.

 

 

RETURNS

 

Our products can be returned within 15 (fifteen) calendar days of the original purchase of the product. Before you return a product, please make sure that:

 

the product was purchased in the last 15 (fifteen) calendar days;
the product is in its original packaging; and
you have the receipt or proof of purchase.

 

If you wish to return an item, please email em.marshall-luck@em-records.com, giving the product details of the item(s) in question and with a brief description of the reason for the return. Please also state whether you wish to receive a refund or a replacement. Please do not return an item without first contacting us.

 

 

 

REFUNDS AND EXCHANGES

 

Once we receive your item, we will inspect it and notify you that we have received your returned item.  We will notify you on the status of your refund or exchange immediately after inspecting the item.

 

If your return is approved, and if you have requested a refund, we will initiate a refund to your credit card (or original method of payment).  You will receive the credit within a certain number of days, depending on your card issuer’s policies.

 

If you have requested a replacement item, this will be despatched to you within 3 (three) working days.

 

 

 

SHIPPING

 

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non­refundable.

 

Send the product, with its original packaging, to:

 

The Red House
Lanchards Lane
Shillingstone
BLANDFORD FORUM
DT11 0QU
UNITED KINGDOM

 

 

 

CONTACT US

 

If you have any questions about our Returns and Refunds Policy, please contact us by email at em.marshall-luck@em-records.com.

 

 

REVIEWS
Beautifully shaped by Benjamin Frith... Beguiling sounds, graced by the tawny richness and unexaggerated line of Richard Jenkinson’s cello playing... The sense of purpose and sureness of line of Ian Venables’ music is pure oxygen.
EMR CD31 | BBC MUSIC MAGAZINE
Exquisitely rewarding... Ravishing accounts.
EMR CD029 | CHOIR AND ORGAN
This is music of great beauty and integrity and the performances fully do it justice. It would be criminal to let it pass you by.

EMR CD028 | INTERNATIONAL
RECORD REVIEW

The Bridge Quartet approach these pieces with a sympathetic and insightful warmth, and confirm their ambassadorial credentials for British chamber music. A lovely, radiant disc.
EMR CD025 | Gramophone
Duncan Honeybourne’s playing is astonishingly affectionate, yet never saccharine... Honeybourne plays with suave confidence.
EMR CD024 | INTERNATIONAL PIANO
Rupert Marshall-Luck is an ideal interpreter: generously but not effusively lyrical; agile and athletic... The warm, folk-song like slow movement is at times almost painfully beautiful, with a shimmering pastoral central section... Marshall-Luck is, again, indefatigable and keenly picks up on the work’s melancholic strain.  Finely recorded and with comprehensive booklet notes, this is a must for fans of 20th-century English repertoire.
EMR CD023 | THE STRAD