We hope your chosen products will reach you in excellent condition. However, if an item is damaged or faulty, or if it has been sent in error, it may be exchanged or the purchase price refunded.
RETURNS
Our products can be returned within 15 (fifteen) calendar days of the original purchase of the product. Before you return a product, please make sure that:
 |
the product was purchased in the last 15 (fifteen) calendar days; |
|
the product is in its original packaging; and |
|
you have the receipt or proof of purchase. |
If you wish to return an item, please email em.marshall-luck@em-records.com, giving the product details of the item(s) in question and with a brief description of the reason for the return. Please also state whether you wish to receive a refund or a replacement. Please do not return an item without first contacting us.
REFUNDS AND EXCHANGES
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund or exchange immediately after inspecting the item.
If your return is approved, and if you have requested a refund, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer’s policies.
If you have requested a replacement item, this will be despatched to you within 3 (three) working days.
SHIPPING
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are nonrefundable.
Send the product, with its original packaging, to:
The Red House
Lanchards Lane
Shillingstone
BLANDFORD FORUM
DT11 0QU
UNITED KINGDOM
CONTACT US
If you have any questions about our Returns and Refunds Policy, please contact us by email at em.marshall-luck@em-records.com.
EMR CD028 | INTERNATIONAL
RECORD REVIEW